Gold Coast Waterways Authority

Street address: 40-44 Seaworld Drive, Main Beach Qld 4217
Postal address: PO Box 107, Southport Qld 4215
Phone: 07 5539 7350 | Fax: 07 5539 7355 | Email: mail@gcwa.qld.gov.au

CHRISTMAS CLOSEDOWN:

Please note that our office will be closed from 4.00pm on Friday 22nd December 2017 and we will reopen on Tuesday 2nd January 2018 at 9.00am.

We hope you have a great Christmas and a happy New Year and we look forward to working with you in 2018.

I want to talk to someone about...
I want to talk to someone about… Officer Phone number
Waterways Vision and Waterways Management Strategy Hal Morris, CEO – GCWA 07 5539 7350
Program Management Daniel Dray 07 5539 7350
Project related enquiries Peter Dainter, Tim McKay, Jose Grao or Adrian Barwick 07 5539 7350
Sand Management Plan Jessica Bourner 07 5539 7350
Waterways Access

·         Dredging

·         Public pontoons & other marine infrastructure

·         Sand Bypass

John Bendel 07 5539 7380
Waterways Management Peter Kleinig 07 5539 7350
·         Anchoring and Mooring Compliance

·         Aquatic Events

·         Doug Jennings Park

·         Abandoned & Derelict vessels

·         Aircraft take-off and landing permits

Ken Gibbs or

Leesa Deen

07 5539 7379

07 5539 7304

·         Navigation Aids

·         Signage

·         Pollution

Glen Jackson 07 5539 7383
Marinas Jason Smith 07 5539 7301
Private pontoons, jetties & boat ramps Leesa Deen 07 5539 7304
Buoy Moorings Sharon Bottrell 07 5539 7350
Executive Governance Troy Byrnes 07 5539 7376
GCWA Board, CEO matters Nicole Munro 07 5539 7316
Communications and Community Engagement Annabel Kolkka 07 5539 7378
Business Management Cyndy Turner 07 5539 7350
Accounts Payable – General Accounts Business Services Unit 07 5539 7350
Accounts Payable – Projects Janelle Wilson 07 5539 7350
Accounts Receivable Ingrid Klok 07 5539 7350
To report oil pollution, a significant navigational hazard, or a damaged aid to navigation. Waterways Operations Crew 07 5539 7373
All other vessel sourced pollution should be referred to Maritime Safety Queensland.

Compliments, Feedback and Complaints

We’re committed to delivering quality services that are responsive to the needs of staff and the community. Read our Customer Service Standards

If you have a problem, issue or concern about our services, decisions or actions, we’d like to hear about it. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

How to lodge compliments, feedback or complaints:

We offer various channels to lodge compliments, feedback or complaints on our services, decisions or actions.

Our Complaints Management Policy has been developed to ensure all complaints are dealt with efficiently, objectively and fairly.

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